Overhead Line Stringing Equipment Hydraulic Tensioner Max Intermittent Pull 2x45kN

After-sale Service Warranty

The after-sale service is BOYU an important part of our marketing and sales work. The quality of service provided will not only influence the company credit, but also closely relate to the safely running of the equipment. In order to maintain the good reputation of BOYU, we will strictly observerelevant national regulations about Product-Quality Law and provide high quality products with the principle of hospitable reception, enthusiastic service, quick response and prompt resolution. We will conscientiously implement the after-sale service work in full-scale, and make commitment to our clients as follows:

Training courses Get the best performance from Boyu machines

Boyu is not a "simple manufacturer" - Boyu is your best partner! Our Company can offer their expertise by holding technical courses to all customers maximum one month time, and provide accommodation. From Operation to maintenance, Boyu technical training courses are also customized according to different levels of knowledge and to what kind of aim a customer would attain.

Customer support Customer is our first priority

Our contact person will do the best to deal with the problems our customers encountered, in order to ensure our customers' satisfaction and without any commitment from your side. An introduction course has been planned for all the customers that buy Boyu machines, we provide free technical support by means of phone or mail. Also our customers can download operation and maintenance videos from our website.

• We supply free operation and maintenance training in our factory, and cover all cost of accommodation in China.
• We supply 3~5days engineering support for operation & maintenance training on your work site, but you have to pay for all the cost of accommodation and round trip ticket.
• We will provide some easily damaged parts of the equipment to ensure the normal operation.
• If any quality problems such as design, manufacture, function or procedure occur within the guarantee period, BOYU shall take full responsibility and bear all the economic losses incurred.
• If any other quality problems occurs within the guarantee period, BOYU shall provide online video service after receive the buyer’s notice in 24 hrs.
• If any big quality problems occurs out of the guarantee period, BOYU will also provide online video service after receive the buyer’s notice in 48 hrs.
• BOYU will provide a lifetime favorable price to the buyer with the materials and spare parts used in system operation, equipment maintenance, and guarantee 7days courier door by door.

Established in 1993, Yixing Boyu Electric Power Machinery Co., Ltd. is a manufacturer specialized in the research, development and production of Electric Power Machinery, CE certified.

We are located in beautiful and rich city: Yixing city. We are a High-tech enterprise in Jiangsu Province, with convenient transportation access. All of our products comply with international quality standards and are greatly appreciated in a variety of different markets throughout the world.

    1. Main configurations of our machine are from Germany and USA

• Engine: American Cummins
• Main pump: German Rexroth
• Main motor& speed reducer: German Rexroth
• Tail bracket hoisting motor: American Eton
• Hydraulic meter: German

    2. Our company have more than 25 years rich experience in this field. Our product sells in distant markets: Sudan, Kenya, Angola, Pakistan, Burma, India, Mexico, Germany etc. Our product is also very popular in china.

    3. We have one year quality guarantee, if internal components go wrong within one year, we will change another for free.

    4. We can supply the specific components to the buyers with cost price after warranty period.

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